Online Security

Many of our members have noticed that they are being prompted to update their password for online banking.

Online security best practice requires passwords to be updated on regular intervals. Because we take our members’ security seriously, you’ll be prompted to update your online banking password annually.

If you encounter issues with updating your password, please contact your local branch or our support team at (250) 398-9613.

For more information please go to https://ccua.com/cusource-professional-development-v2/cyber-security/

Updated Logo and Branding

If you follow our social media channels, you have probably noticed a change to our logo. If you haven’t – take a look at our new logo above. We’re excited about our new look and we want you to be too! Watch for our winter newsletter, which will include a description of each of the elements of our new logo and what they mean to us.

Lost Debit Card?

To report a lost or stolen debit card outside of normal branch hours call Everlink Card services at 1.888.277.1043

You may be required to leave a voicemail with your contact information and someone at Everlink Card services will contact you and cancel your card.
Please note you must provide your 16 digit card number to use this service.

Zero Liability Protection

You will not be liable for losses resulting from circumstances beyond your reasonable control when using Interac Debit, or Interac Flash cards, these include : technical errors, system problems or fraud.

Just ensure you,

• protect your PIN,
• report a lost card
• check your bank statements regularly
• and report any fraudulent activity right away.