Online Security and Privacy

Online security is a shared responsibility.

Our digital banking platform is designed to make accessing and managing your finances convenient, intuitive and secure. We also advise you take additional precautions while browsing online and practice good cyber hygiene like strong passwords, safe browsing and regularly monitoring your accounts.

Let’s work together to protect your account and keep your money safe.


What we do to protect your security:


Our digital banking system has industry-leading security capabilities, including robust fraud prevention, cyber security features and high-risk transaction protections to ensure that your transactions are secure while data is transmitted between your device and our banking server.

Encryption

We use 256-bit TLS encryption on our desktop website and mobile app, enabling you to easily and securely complete banking transactions on your phone, tablet or computer.

Controlled account access

You have control over your account access – only you know your sign-in credentials, user name and password. Our employees do not have this information, nor do they require it from you.

Password protections

There is a maximum number of attempts to input the password for your account. If it exceeds the number, your online access will be disabled, and you must contact a member representative to assist you.

In addition, we've implemented multi-factor authentication for certain actions and transactions. Multi-factor authentication will generate a one-time password, which will be sent to the mobile phone number or email address that we have on file. Doing this creates an additional layer of protection to ensure that your money and your information remain safe and secure.


What you must do to protect your security:
  • Do not provide account or personal details in an email, as it’s not secure. Our Credit Union will never ask for this information through a communication.

  • Do not follow links from e-mails to your financial institution’s website. Type in the address and look for "https" in the address.

  • Scammers will try scare-tactics, saying that your account has been closed or there’s an issue to get you to take immediate action. Call us to independently verify these types of messages.


Use strong, unique passwords

  • Ensure your banking login password is unique - avoid re-using passwords from other sites and services you use.

  • Choose a password that is memorable for you, but not easy to guess, and avoid using personal information like phone numbers, birth dates, your pet’s name, etc.

  • Don’t use the auto-save function for user names and passwords on your browser and device. Consider using protected password management software or another secure system for storing passwords.

  • Never share your password with anyone – including employees at this Credit Union. They will never ask you for your credentials.

 

Monitor your accounts

  • Review your statements regularly and set up transaction alerts for your account to help you identify any irregular activities.

  • Our alert messages will never contain any personal information about you or account and will never ask you to click or download anything.

Threat protection software secures your information and privacy on your computer. Installing this software will mitigate virus threats, ransomware, provides firewall protection and protect you from harmful sites and data.

Browse safely

  • Make sure you are using the most current version of your online browser, and it’s shows "https" as part of the web address in the browser bar, as this verifies the security certificate of the website is authentic.

  • Sign out of your online banking session

  • Don’t access your account using public wi-fi or a public computer

  • Use our alerts options and one-time password features

Manage your operating systems

Keep your operating system up to date to protect against malware and viruses and download the latest security patch when it becomes available.

Manage your mobile device

  • Keep your operating system updated and install anti-virus software

  • Ensure your device has password protection

  • Download apps exclusively from Google Play, Apple Store, etc., not from a link

  • Install anti-virus software for your smartphone if available and update it frequently

  • Install an app that enables you to track the location of your device. These often enable you to remove locate or factory reset a device if lost or stolen

  • Keep your smartphone's operating system updated

  • Don’t remove the manufacturer’s restrictions on the device (aka jailbreaking)

You should be extra vigilant when using publicly accessible computers or unsecured WiFi connections. Even if you follow the tips above to protect your information, bear in mind that publicly accessible computers are easy for bad actors to access and compromise. These computers may appear secure, but could be infected with malware that tracks your activities or even logs your keystrokes. Because of this, we advise not using a publicly accessible computer to access online banking whenever possible.

If you come across a program like this when you are using a public computer, using the Enhanced Security feature located on the login screen will not stop these types of programs from caching the pages you view. You can adjust the search program preferences so it does not store secure pages you wish to view. If you forgot to adjust the preferences before banking online, you can remove the stored items via the Google Desktop results page by clicking on the Remove items link.


To learn more about browser security, please visit the Microsoft web site. To ensure a safe and secure Internet session, only visit reputable sites. If you visit any questionable web site beforehand, we recommend you close your browser and restart it before proceeding to use our online banking services.

Being aware that fraudsters are constantly trying to find new ways to compromise your accounts and personal information is the first step in securing yourself from a possible attack. The videos displayed below are sure to provide a wealth of information on avoiding the traps that fraudsters set.

Your privacy is important to us.

We are committed to protecting your privacy and safeguarding your personal and financial information. While the Internet has revolutionized the way that we do business, we know that it may cause concerns about privacy and security.

Privacy Code

Credit Union members have trusted the Credit Union with their personal and financial information. The Credit Union has a long history of providing good service to its members, treating all members with respect and dignity, and protecting their privacy. If we provide you with products and services, we will do all we can to protect your information.

The Credit Union Commitment to its Members

The Credit Union will:

  • protect the confidentiality of your personal information

  • keep you informed about our privacy policies and practices

  • let you see your personal information.

The Credit Union will not collect, use, or disclose your information without your consent, unless required or authorized by law.

The Credit Union Privacy Policies

The Credit Union has Privacy Policies that explain more fully how and why the Credit Union collects, uses, and discloses your personal information. This information is available to you. Please contact the Credit Union's Privacy Officer.

To download our privacy code click here.

The Credit Union Statement of Purpose

The Credit Union collects, uses, and discloses your personal information for the following purposes:

  • to provide and administer your accounts and loans and other financial products and services that you request, including:

    • giving you account statements so you can verify your balances, transactions, and other information;

    • providing regular updates to credit reporting agencies; and

    • providing information to third party suppliers of products and services, such as cheque printers, card manufacturers, and data service providers

  • to protect you or the Credit Union or other persons from fraud and error, such as identity theft; to identify you and make sure your records are kept separate from others; to verify information collected from you with the credit reporting agencies and others; and to verify information provided by third parties

  • to collect debts owed to the Credit Union; to enforce an agreement between you and the Credit Union; to insure or otherwise protect security held by the Credit Union; and to realize on security held by the Credit Union

  • to comply with the law and regulatory requirements, including sending you information about member general meetings and elections of directors, collecting and disclosing information in accordance with criminal and money laundering laws and regulations, and providing you with cost of credit disclosure statements

  • to manage or transfer assets or liabilities of the Credit Union, such as in the case of acquisitions and mergers, loan syndications, loans securitizations, and sales of mortgages

  • to understand your needs and to determine the suitability of products and services for you; to determine your eligibility for other products and services

  • to provide you with information about Credit Union products and services and special promotions; to enable Credit Union affiliates and other carefully selected organizations to send you information about products and services; to analyze your information for marketing purposes, including developing and enhancing products and services for our members, ensuring a high standard of service, and conducting surveys

  • to send you financial information, the Credit Union newsletter, and information about Credit Union activities and events.

The Credit Union may disclose your information:

  • to suppliers of products and services to you or the Credit Union, including data service providers, cheque printers, card manufacturers, affiliates of the Credit Union, provincial or national central credit unions, and trade associations in connection with providing and administering your accounts and loans and other financial products and services you request

  • to participants in the payment and clearing systems in connection with providing you with products and services and to other financial institutions that you request pay cheques drawn on the Credit Union

  • to credit reporting agencies and to other financial institutions to update your credit information and maintain the integrity of the credit reporting system

  • to lawyers, notaries public, appraisers, accountants, and other professionals and consultants in connection with processing and administering products and services provided to you

  • to market research firms for purposes of analysis and conducting surveys

  • to our affiliates and other carefully selected organizations for the purpose of enabling them to give you information about products and services that may be of interest to you

  • to bailiffs, collection agencies, lawyers, and others when collecting a debt owed to the Credit Union, enforcing an agreement between you and the Credit Union, insuring or otherwise protecting the Credit Union's interest in security held by the Credit Union, or realizing on security held by the Credit Union

  • to other organizations in connection with a merger or a sale of some or all of the Credit Union's assets

  • as required or authorized by law.

If you have a joint account with the Credit Union, your personal information, including information in connection with products and services provided to you individually under the same number as the joint account, may be disclosed to all joint tenants of the joint accounts.

Frequently Asked Questions

How does the Credit Union collect information about me?

The Credit Union collects personal information from you directly when you open an account and/or apply for additional products or services. Some personal information we collect is required by law to ascertain your identity. With your consent, the Credit Union also collects information from credit reporting agencies, references provided by you, your employer, and others, when you apply for credit and other products and services.

Your consent can be expressed or implied.

Do I have to provide my Social Insurance Number (SIN) or Business Number (BN)?

The Credit Union is required by law to obtain your SIN or BN from you to report interest on your deposits and dividends on your shares and other investment income to Revenue Agency.

Also, when the Credit Union deals with the credit bureau, using your SIN or BN is the best way to make sure the credit information is about you, not someone else with a similar name. However, use of your SIN or BN for this purpose is voluntary. You will not be denied credit or other services solely because you choose not to authorize us to use your SIN or BN for this purpose.

Can I decline to have my personal information collected, used, or disclosed for certain purposes?

Yes, you can decline to have your personal information collected, used, or disclosed for certain purposes. For example, you can opt out of the use of your personal information for marketing purposes, such as:

  • receiving information from the Credit Union about products and services or special promotions

  • sharing your information with organizations for the purpose of providing you with information about products and services.

To choose these options, please contact us and ask for an opt-out request form.

You can also decline to have your personal information collected, used, or disclosed for other purposes. This may mean that the Credit Union will not be able to provide you with products and services.

What will happen if I opt out of marketing purposes?

If you opt out of receiving marketing information from the Credit Union, you may no longer receive information about new products or special promotions, financial information, member newsletters, or Credit Union activities and events. The Credit Union will continue to send you account statements, including statement inserts, and information required by law such as notices of membership meetings.

Your request to opt out of receiving marketing information will not affect your eligibility for any products and services.

How does the Credit Union protect my personal information?

The Credit Union's staff are required to treat all personal and financial information confidentially. The Credit Union has many policies, practices, and physical and electronic systems in place to safeguard personal information under the Credit Union's control, and to prevent unauthorized access, collection, use, disclosure, copying, modification, or disposal of your personal information.

What can I do to protect my personal information?

If you use the Credit Union’s online banking, automated telephone banking, or telephone call services, or you have a Member Card ® (debit card), you must select personal security codes and numbers (e.g. password, PIN). It is your personal responsibility to protect this information from misuse. You should safeguard your account and credit card statements, blank cheques, and your personal codes and numbers at all times. You should not send confidential information to your Credit Union or anyone else by using Internet email that is not encrypted.

You should review your account statements carefully and let us know immediately if your address changes or you find any errors in your information.

Can I view and verify my personal information?

The Credit Union has always provided members and account holders with copies of account statements, cheques, transaction slips, or other documents upon request, if we still have them. The Credit Union may charge a fee for providing copies of documents.

For more extensive information, you can complete an access to information request. You will be provided with an estimate of the fee for obtaining the information. For information and assistance, please contact the Credit Union’s Privacy Officer. We’ll respond within 30 days or, if we need an extension of time, we’ll notify you of the new deadline and the reason for the extension.

If you ask, we will help you contact other organizations to whom we have disclosed your information.

By law, the Credit Union must not provide or may withhold some types of information. For example, the Credit Union will not provide information that reveals the identity of another individual or that individual’s personal information without that individual’s consent, information that cannot be disclosed for legal or security reasons, or information that is confidential commercial information.

If there are any errors in your information, we will correct the information wherever possible.

If you wish to verify your credit history, please contact the credit bureau directly. We will help you to contact the credit bureau.

How long does the Credit Union keep my information?

The Credit Union keeps your personal information as long as it is needed to provide you with products and services you have applied for and to meet legal and business requirements, after which the information is destroyed or erased, or we remove your name from the information.

The Credit Union may use personal information collected in the past when you apply for new products and services, in which case, the Credit Union confirms or updates your information, and for marketing purposes, such as sending you information about products and services that may be of interest to you, unless you have opted out of receiving marketing information.

Questions?

If you have any questions or concerns, please contact the Credit Union's Privacy Officer.

Our Privacy Officer will answer your questions about privacy and provide you, if you ask, with information about the Credit Union's policies and practices and how we respond to complaints. The Privacy Officer can also help you complete an access to information request, help you access or correct your personal information, and try to resolve any concerns or complaints about privacy to the satisfaction of you and the Credit Union.

Find Out More...

For more information, contact our Privacy Officer.

Privacy Officer
139 North 3rd Avenue
Williams Lake, BC V2G 2A5
Tel: 250.398.9291 Fax: 250.398.9609
E-mail: privacyofficer@wldcu.com

Online Privacy

This information page describes in general terms how your personal information is collected and used within the online banking section of our site. The online banking area of the site is the area of our website that requires you to use your User ID and password to enter.

Controlled Access to your Information

To ensure that you are the only person accessing your personal financial information, we restrict access to the online banking section of the site by requiring that you enter your Member ID and PAC to login. Only you know your PAC. Our employees do not have access to your PAC, and they will not ask you to reveal it. If someone does ask you to provide your PAC to them, we ask that you refuse to do so and contact us immediately.

Transactional Services

By nature, our Internet banking site has many transactional functions such as transfers between accounts and bill payment functions. These transactions are all logged to ensure that your accounts are debited or credited appropriately, and a history of each transaction is available to verify your account information. We store and use your transactional information in the same fashion as if you performed the transaction at a branch or through any other service channel.

We may also use transactional information for servicing your account — for example, billing you for the particular transactions that you perform, or for the services that you use.

Creating a Secure Channel

We create a secure channel between your browser and our server to protect your information when you use the site. To learn more about how we do this, please review our information on Online Security.

Application Forms

To provide you with a convenient method for applying for loans and mortgages, or for purchasing other financial services products such as Registered Savings Plans, we may provide secure online application forms. These forms capture personal information that we use to provide you with the products and services you request. This information is processed in a similar way to application forms received through our other channels.

Website Usage Statistics

To continually improve our site, we often collect statistics about how our members are using it. These usage statistics are only viewed in the aggregate and are not associated with you as an individual. We use this information for purposes such as improving the pages where our members are having difficulties.

The information collected may include your IP address, your browser type and your operating system, as well as data such as the number and types of pages visited, and the length of time spent per page and on the site overall.

Our Use of Cookies

We also use a key web technology called cookies. A cookie is a small information token that sits on your computer. As you use this site, cookies are passed back and forth between our server and your browser

Specifically, we use two kinds of cookies — session cookies and persistent cookies. A session cookie exists only for the length of your browsing session and is deleted when you close your browser. A persistent cookie is a cookie that stays on your computer after you close your browser. A persistent cookie may or may not expire on a given date.

We use a session cookie to maintain the integrity of your online banking session. With each page that you visit, the cookie is passed back and forth between our server and your browser. We use the cookie to distinguish your session from the many others that may be happening at the same time. Our session cookies never store any personal information, such as your name, or date of birth, or financial information, such as your accounts and balances.

Most recent browser versions allow you to set some level of control over which cookies are accepted and how your browser uses them. For example, it may be set to notify you when it is receiving a cookie so that you accept cookies from only known, reliable sites such as this one. If you are concerned about cookies, we encourage you to upgrade your browser to a recent version and review the Help section of your browser to learn more about its specific control features.

Logout Button

To ensure that no-one else can access your personal information, always use the logout button to end an online banking session. It is located at the top of every page. When you exit using the logout button, we delete your session cookie so that your session cannot be resumed unless your Member ID and PAC are re-entered.

Automatic Session Time-outs

In the event that you leave your computer without logging out, the online banking feature of this site has been designed to end your session automatically if our system detects that you haven't provided any instructions or used the browser buttons to navigate for several minutes. To restart the session, you will need to provide your PAC again.

Email

To communicate with us electronically, we strongly recommend that you use our Contact Us feature. This feature provides a secure channel for sending us comments, questions or instructions.

General email is not secure since it passes through many points on its route from you to us. If you are using general email to communicate with us, we strongly recommend that you do not include personal financial information (such as account numbers) within the email as we cannot guarantee its confidentiality en route to us.

When you email us your comments, questions or instructions, you provide us your email address and we use it to correspond with you. We then store your email and our replies to you in case we correspond further.

Links to Other Sites

Our site may also contain links to other websites or Internet resources. As an example, from time-to-time we may provide links to Microsoft or Netscape to assist you in upgrading your Internet browser. However, we have no control over these other websites or Internet resources and do not control their collection, use and disclosure of your personal information. Always review the Privacy Statements of the sites that you are viewing.

Mobile Apps

The following list of permissions and activities are required for our mobile app to operate. 

"Access Camera" permission is used by the app to deposit a cheque via mobile deposit capture, store a custom profile picture and background.

“Access Location” permission is used by the app to accurately locate the nearest ATM or branch in the “Find Us” feature.

“Call Permission” is used to automatically call the user’s preferred branch by tapping on the phone number in the “Find Us” feature.

“Contact List” permission is used to set up new Interac e-Transfer® contacts and send an Interac e-Transfer®. Only the device contact information a user confirms is readable by Interac.

“Internal Storage” permission is required to view, share and download PDF files from the mobile app to a user’s device.

“App Activities” uses mobile app interaction data for analytics on usage and crash information for the current app version. We also monitor application stability using the crash logs to make ongoing improvements. Data collected on app activities, information and performance is completely anonymous and aggregated – individual users are not identifiable.

Contact Us

We welcome any questions or concerns about your privacy relating to use of our website. Please use the Contact Us form to submit your questions or comments.

As we continue to expand our online banking service to serve you better, and as new Internet technologies become available, we may update the information on this page at any time, to reflect changes.


This website uses cookies to improve your user experience. By continuing to browse the site you are agreeing to our use of cookies.