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COVID-19 Response

Do you need help accessing online banking? Please call us at (250) 398-9613. This telephone number routes to all of our branches, which will ensure you receive assistance as quickly as possible.

As we continue to focus on our core objectives of the health and wellbeing of our staff and members, and ongoing service to members, we are making additional changes to our service delivery model.

Effective March 30, 2020 access to our Williams Lake and 100 Mile House branches will be limited to appointment only. Appointments must be made by telephone or email and will be available only when it is not possible to complete the transaction through other channels.

Our Bella Coola Valley branch will continue to be accessible to members from 10:00AM to 2:00PM, Monday through Friday. This branch is remaining open due to the remote and isolated nature of the community, the fact that the Credit Union is the only financial institution in the community, and because the branch has instituted a staff rotation to mitigate risk. We will continue to monitor the situation in Bella Coola and are prepared to make additional adjustments as necessary to protect our staff and members.

While access to our physical premises is by appointment only until further notice, our team is still accessible to support you. You can conduct your financial transactions through our ATMs, night depositories, online banking, telephone banking, and mobile app available for Apple and Android. Additionally, members can call us or email us at info@wldcu.com.

During this pandemic, we thank you for your patience as we adapt to a new working environment. There may be some delays in responding to voicemail messages and emails but please be assured your financial needs will be looked after.

Most of our employees will remain working on their regular schedules to ensure continuing service to members through alternative channels:
✓ Calling into your branch
✓ Online banking
✓ Telephone banking
✓ ATM withdrawals and deposits
✓ Deposit Anywhere through our online banking app
✓ Night deposit

For a list of Frequently Asked Questions, please click here.

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