Important Notice: Branch Hours

To our valued members,

Over the past several years, significant shifts have occurred with respect to member visits to our branches, particularly related to: 

• Visits during the period of 5PM to 6PM on Friday evenings, and
• Visits to our Williams Lake branch on Saturdays

While these additional hours had historically provided significant value to you, our members, the data shows that the value you’re receiving from these additional hours has diminished to a point where it is no longer in the best collective interests of our members to maintain branch hours during these times. As a result, our operating hours for all Williams Lake and District Credit Union branches will be changing effective March 25, 2023, as follows:

Monday	9:30 AM to 5:00 PM
Tuesday	9:30 AM to 5:00 PM
Wednesday	9:30 AM to 5:00 PM
Thursday	9:30 AM to 5:00 PM
Friday	9:30 AM to 5:00 PM
Saturday	Closed
Sunday	Closed

In order to support our members through the transition, we’ll be offering telephone service on Saturday between the hours of 9:30 AM and 3:00 PM beginning March 25, 2023 and continuing for a period of at least 3 months. During this trial period, we’ll be regularly reviewing call volumes and the types of inquiries being received to determine whether it makes sense to continue providing Saturday telephone service permanently.

To access our Saturday telephone service, please call us at any of the following numbers between the hours of 9:30 AM and 3:00 PM:

(800) 970-8427
(250) 392-4135
(250) 398-9613 

In addition, you can send us a message through online banking by logging in, clicking on the envelope icon, and then on the new message icon (which looks like a pencil if using the mobile banking app). Online banking messages will be monitored on Saturday between the hours of 9:30AM and 3:00 PM.

Frequently Asked Questions

• What if I need to make a large purchase on a Saturday? Give us a call! We can temporarily increase the point-of-sale limit on your debit card to allow for a large purchase to be made.
• What if I become locked out of online banking? Visit online banking by navigating to https://online.wldcu.com or by launching the mobile banking app and clicking “Sign In.” Next, click on “Forgot username or password?” and then select “Recover username” or “Forgot password?” and follow the workflow to regain access to online banking.
• What if I need an appointment with a Loans Officer or Wealth Advisor on a Saturday? Give us a call and we’ll help you find a solution. You can start a loan application online, whenever you want and from the comfort of your home by visiting us here.
• What if I encounter an issue with an eTransfer? If you think you’ve sent an eTransfer to the wrong recipient, log into online banking, click on “Transfers & Payments,” and then on “History” under the Interac eTransfer heading. Next, click on “Pending Transactions” and you’ll be able to cancel the transaction (as long as it hasn’t already been accepted by the recipient). If you’ve sent an eTransfer and the recipient isn’t being notified, please ensure that you’ve waited for at least 30 minutes as Interac’s systems may be verifying the legitimacy of your transaction. If it’s been longer than 30 minutes, look at your pending transactions following the process outlined above and ensure you have the correct email address and/or mobile phone number for the recipient. If not, cancel the transaction and then click on “Transfers & Payments” and then on “Manage Contacts” under the Interac eTransfer heading. Click on the pencil icon beside the relevant contact and update the email address and/or mobile phone number.Still experiencing an issue? Send us a message through online banking or give us a call.
• What if I need to open a membership on a Saturday? Give us a call! We can meet with you over the phone to collect most of your information, send you your membership agreement for signature electronically, and you’ll just need to pop into a branch briefly Monday through Friday so that we can verify your identity.
• What if I need to open a new sub-account on a Saturday? Give us a call or send us a message through online banking.
• What after-hours services are available? We offer a wide array of after-hours services to meet your needs, including:
  • Online banking
  • Mobile banking (including the ability to deposit a cheque electronically)
  • Telephone banking
  • Night depository
  • ATMs (including access to the surcharge-free Exchange Network)
  • Online loan application

Should you have any questions or concerns about this adjustment to our operating hours, please feel free to reach out by telephone at (250) 398-9605 or by email at NolanHill@wldcu.coop or feedback@wldcu.coop.